Legal
Ticket Terms & Conditions
What Season Passports and Single Day Passports include, and the terms that apply when you buy them.
Last updated November 2025
What Your Ticket Includes
Season Passports include Park Admission, Rides, Lagoon-A-Beach, Pioneer Village, and Scheduled Entertainment. X-Venture Zone Attractions are not included with the purchase of a Season Passport or Single Day Passport. No refunds or time extensions on Single Day Passports or Season Passports. A per-item processing fee may be applied to online and phone purchases. Prices subject to change without notice.
Ride Maintenance and Availability
Lagoon has an extensive maintenance program for rides, devices, and attractions which assures correct operation and minimizes down time. However, each ride, device, and attraction is a highly technical, custom manufactured piece of equipment with sensitive, redundant safety systems that are computer operated and monitored. For this reason, rides, devices, and attractions do occasionally require adjustment or repair; and replacement parts may not be readily available. Lagoon makes every effort to re-open rides, devices, and attractions as quickly as possible, safety being the first priority. Notice at the Park entrance is posted for rides, devices, and attractions not expected to open for the day. While we apologize for any inconvenience or disappointment, Lagoon does not offer rainchecks, refunds, or price adjustments for tickets purchased on a day when some rides, devices, and/or attractions are closed for maintenance, repair, or any other technical reason or adjustment.
Printing Your Ticket
You will print your own ticket after completion of this transaction. The tickets will be sent to you in PDF format, which you can open using the free Adobe Acrobat Reader software. We suggest you print out a Test Ticket prior to placing your order. All guests must abide by the Guest Rules.
Toddler Policy
A child under 24 months of age may enter Lagoon and participate on suitable rides, Lagoon A Beach and Frightmares free of charge.
Questions about your purchase?
Our guest services team is happy to help with anything on this page.



